Shipping Policy

Effective Date: August 18, 2026

Thank you for shopping with 36 North Consulting. This Shipping Policy explains how orders placed through our online store are processed, fulfilled, and delivered.

By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.

1. Order Processing

Our merchandise is produced and fulfilled through third-party print and fulfillment providers, including Printful.

Because many of our products are made to order, orders require time for production before they are shipped. Production and shipping times may vary depending on the product, destination, order volume, fulfillment location, carrier, and other circumstances outside of our control.

We do not guarantee specific production or delivery dates unless a specific delivery commitment is expressly stated at the time of purchase.

2. Estimated Shipping Times

Any shipping or delivery estimates displayed on our website are estimates only and are not guaranteed delivery dates.

Shipping times may be affected by:

  • Production or fulfillment delays
  • Carrier delays
  • Weather
  • Holidays
  • High shipping volumes
  • Incorrect or incomplete addresses
  • Customs processing
  • International shipping requirements
  • Natural disasters
  • Government actions or restrictions
  • Other circumstances outside of our reasonable control

We are not responsible for delays caused by third-party fulfillment providers, shipping carriers, customs agencies, or other circumstances beyond our reasonable control.

3. Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If an incorrect or incomplete address is provided, we cannot guarantee that the order can be corrected before fulfillment.

If an order is returned to the fulfillment provider because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

4. Order Changes

Orders may be submitted for production shortly after they are placed.

For this reason, we cannot guarantee that changes to an order, including changes to the shipping address, product, size, color, or quantity, can be made after checkout.

If you need to request a change, contact us as soon as possible and provide your order number. We will make reasonable efforts to accommodate the request when possible, but we cannot guarantee that changes can be made.

5. Lost, Stolen, or Misdelivered Packages

Once an order has been transferred to the shipping carrier, delivery is outside of our direct control.

36 North Consulting is not responsible for packages that are:

  • Lost after being accepted by the carrier
  • Stolen after being marked as delivered
  • Delivered to an incorrect address because of customer-provided information
  • Delayed by the carrier
  • Damaged after delivery
  • Unable to be delivered because the recipient was unavailable

If tracking information indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the applicable shipping carrier.

We will make reasonable efforts to assist with carrier-related issues when possible, but we cannot guarantee replacement or reimbursement for packages that are lost, stolen, or misdelivered after shipment.

6. Damaged Packages

If your order arrives visibly damaged, please photograph the package and the damaged product and contact us as soon as possible.

For products that arrive damaged due to production or fulfillment issues, please refer to our Refund & Return Policy.

7. International Orders

International customers are responsible for any applicable customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.

36 North Consulting does not control these fees and is not responsible for charges imposed by customs authorities or other governmental agencies.

International delivery times may also vary significantly due to customs processing.

8. Shipping Restrictions

Certain products or destinations may not be available for shipment to every location.

We reserve the right to decline or cancel an order when fulfillment or delivery to a particular destination is unavailable or impractical.

If an order is canceled for this reason, the customer will be notified and any applicable refund will be issued to the original payment method.

9. Third-Party Fulfillment & Shipping Providers

Our store relies on third-party service providers to manufacture, fulfill, process, and deliver merchandise.

These providers operate independently of 36 North Consulting. While we carefully select our service providers and make reasonable efforts to work with reliable partners, we cannot guarantee their performance, availability, shipping times, or uninterrupted service.

10. Force Majeure

36 North Consulting shall not be responsible for delays, interruptions, or failures to fulfill an order caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, acts of government, labor disputes, transportation disruptions, supply shortages, internet or technology failures, pandemics, acts of terrorism, civil unrest, or other unforeseen circumstances.

11. Contact Us

If you have a question regarding your order or shipment, please contact us through the contact information provided on the 36 North Consulting website.

Please include your order number whenever possible.

36 North Consulting reserves the right to modify this Shipping Policy at any time. Changes will become effective when posted on this page.