Refund & Return Policy
Effective Date: August 18, 2026
Thank you for shopping with 36 North Consulting. We want you to love your purchase and are committed to providing quality products and a positive shopping experience.
Because our merchandise is produced on demand through our print and fulfillment partner, Printful, each item is made specifically for your order. For this reason, we do not accept returns or exchanges simply because you changed your mind, selected the wrong size, color, or product, or no longer want the item.
However, we absolutely want to make things right if your order arrives damaged, defective, or incorrect.
1. Damaged, Defective, or Incorrect Items
If your order arrives with a manufacturing defect, is damaged during production or fulfillment, or you receive an item that is different from what you ordered, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and the problem
- Photographs of the packaging, when applicable
Once we review your request, we may provide a replacement at no additional cost or, when appropriate, issue a refund to your original payment method.
Please do not return an item to us without first contacting us and receiving return instructions. Unauthorized returns may not be eligible for a refund or replacement.
2. Returns & Exchanges
Because our products are made to order, we generally do not accept returns or exchanges for incorrect size, color, design selection, or buyer’s remorse.
We strongly encourage customers to carefully review product descriptions, sizing information, color selections, and order details before completing a purchase.
If you are unsure about sizing or have questions about a product before ordering, please contact us and we will be happy to assist whenever possible.
3. Wrong Address or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to the fulfillment provider because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.
If you realize that you entered an incorrect shipping address, please contact us as soon as possible. Because orders may be processed quickly, we cannot guarantee that an address can be changed after an order has been submitted.
4. Lost or Delayed Packages
Once an order has been shipped, delivery times are controlled by the applicable shipping carrier. While we will do our best to assist with delivery issues, we cannot guarantee a specific delivery date.
If your package appears to be lost, significantly delayed, or shows as delivered but cannot be located, please contact us so we can review the situation and determine the appropriate next steps.
5. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
Once we approve a refund, processing times may vary depending on your payment provider or financial institution. Please allow additional time for the refund to appear on your account.
Shipping charges are generally non-refundable unless the refund is being issued because we sent the wrong item or the product arrived damaged or defective.
6. Cancellations
Because our products may be sent to production shortly after an order is placed, cancellation requests must be submitted as soon as possible.
We cannot guarantee that an order can be canceled once it has entered production or fulfillment.
If you need to cancel an order, please contact us immediately with your order number and cancellation request.
7. Sale & Promotional Items
Unless otherwise stated, items purchased during a sale or promotional offer are subject to the same return and refund conditions outlined in this policy.
Promotional discounts, coupons, and special offers may not be refundable or transferable once an order has been completed.
8. Order Issues
We want every customer to have a positive experience with 36 North Consulting. If there is a problem with your order, please reach out to us before initiating a payment dispute or chargeback. We will make every reasonable effort to review the situation and work toward an appropriate resolution.
9. How to Contact Us
For questions regarding refunds, returns, damaged products, incorrect orders, or other store-related concerns, please contact us through the 36 North Consulting website contact form or the customer service contact information provided on our website.
Please include your order number whenever possible so we can assist you as quickly as possible.
10. Policy Changes
36 North Consulting reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page and will become effective upon publication.
By placing an order through our online store, you acknowledge that you have read and agree to the terms of this Refund & Return Policy.
Thank you for supporting 36 North Consulting!